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Shipping & Returns

Shipping

We strive to process and ship all orders, except custom accessories, within 24-48 hours.  Orders are sent via USPS Priority Mail, with domestic delivery in 2-3 days. During show season, processing times may be longer if we are on the road.
 If you need items by a specific date, please add a note to your order or call us at (920) 470-8381 so we can confirm that we will be able to meet your deadline.

For consigned apparel items with a cart button, estimated shipping cost per item will be applied to your cart.  If you are ordering multiple items, and/or actual shipping is less, we will make an adjustment/refund when the 10 day trial period is over.


Returns/Exchanges

We want you to be fully satisfied. If the fit, color or quality of any item* does not meet your expectations, simply return the item(s) for a full refund or exchange, less shipping.  

* Monogrammed items cannot be returned.  "Create Your Own" custom accessories are subject to a 30% restocking fee and/or may only be returned for store credit.

If you have set up an account with us, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. (If you skip this step, be sure to include a copy of your receipt OR your name and phone number, so we know who to issue the refund to.)  Then simply ship items back and we'll notify you via e-mail of your refund once we've received and processed the returned item.

If you checked out as a guest, simply ship the item back, being sure to include your name (or if it was a gift, the name of the person who placed the order).  Refunds will be issued via PayPal, a credit to your card, or check, based on the original method of payment.

Consignment apparel must be returned within 10 days of delivery, and return shipment must be tracked/insured.  All other items have a 30 day return period. Items must be returned in the condition in which they were shipped, with all original packaging.  No returns on gift certificates.

 

Ship Returns To

Show Ring Outfitters

Attn:  Amy Fleming

4324 N. Woodridge Drive

Appleton WI 54913

 


 


 

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