We strive to process and ship all orders, except custom accessories, within 24-48 hours. During show season, processing times may be longer if we are on the road. If you need items by a specific date, please add a note to your order or call us at (920) 470-8381 so we can confirm that we will be able to meet your deadline.
All items are made to order, just for you! So please, if you have questions or need color swatches, contact us before you order so we can make sure your items are just what you need. We want you to be fully satisfied, so if any item* does not meet your expectations, you may return it within 15 days of delivery for a refund or exchange, less shipping. Some exceptions apply:
* Monogrammed items cannot be returned.
* Custom accessories, including custom crystal colors, special orders, and ALL whips and crops are subject to a 30% restocking fee and/or may only be returned for store credit. Not sure if your item can be returned? Please ask before placing the order.
* Large orders of multiple items in multiple colors my be subject to a restocking fee at our discretion if returned. If unsure of colors/sizes, please call us for swatches or additoinal pictures before placing an order. We are happy to help!
If you have set up an account with us, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If you wish to skip this step, be sure to include a copy of your receipt OR your name and phone number, so we know who to issue the refund to. Then simply ship items back and we'll notify you via e-mail of your refund once we've received and processed the returned item.
If you checked out as a guest, simply ship the item(s) back, being sure to include your name (or if it was a gift, the name of the person who placed the order). Refunds will be issued via PayPal, a credit to your card, or check, based on the original method of payment.
All items have a 15 day return period (from date item was delivered to you). Items must be returned in the condition in which they were shipped, with all original packaging. No returns on gift certificates.
Ship Returns To
Show Ring Outfitters
Attn: Amy Fleming
4324 N. Woodridge Drive
Appleton WI 54913